We identify various problems existing in healthcare institutions and analyze them from the perspective of patients, caregivers, medical staff, and other stakeholders. These perspectives help us derive multifaceted solutions for problem-solving, such as space design, workflow processes, IT solutions, and communication among medical staff.
We provide patient experience service design education tailored for a diverse audience, including healthcare professionals and service planners. Our program aims to equip participants with the ability to address challenges in existing healthcare services. We foster independent problem-solving skills and empower healthcare professionals and planners in enhancing overall patient experiences.
The 5,000 Voice of Customer (VoC) data collected monthly from healthcare institutions serves as a crucial starting point in improving patient experience. Leveraging our extensive experience in healthcare service consultancy,
we present an AI-based VoC analysis solution.
Our solution was built on the accumulated consulting experience of haheho. It automates the repetitive task of VoC collection and management, and provides real-time analysis that allows hospital CS staff to focus more on discovering multifaceted solutions that improve patient experience at their institutions.
Research on Pediatric Emergency Communication Avatars Samsung Seoul
Medical Center
Capstone - Digital Healthcare Service Design
Samsung Advanced Institute for Health Sciences & Technology
Blood Collection Department Patient Service and Education Seoul St. Mary's Hospital
Outpatient Service Experience Design
Bucheon St. Mary's Hospital
Infertility Center Service Experience Design
Sejong Chungnam National University Hospital
Stakeholder Open Table Event for Smart Health City Korea Health Industry Development Institute
Service Experience Design for Seoul Youth Music Center Seoul Metropolitan Government
Patient Experience Service Experience Design Seminar CHA Health Systems
Seminar on Healthcare Service Innovation in Morocco Korea International Cooperation Agency (KOICA)
Service Experience Design Consulting
Seoul Women's Hospital
Service Experience Design Consulting and Education Seoul St. Mary's Hospital
Customer Communication Manual for OB-GYN
Seoul Women's Hospital
Hormone Health Management App
haheho (In-house development)
Design Research for Smart Health City Pilot Project Korea Health Industry Development Institute
In-Depth User Study for COPD Patients' App Usage Life Semantics
Developing Medical Professional Patent Ideas
Catholic Hospital Foundation
Seminar on Emergency Medical Service Experience Design Korean Society of Emergency Medicine
Health and Care Service Experience Design for Seoul Seoul Metropolitan Government
Training and Service Consulting for COVID-19
Vaccination Centers Korea Disease Control and Prevention Agency (KDCA)
Service Design for Recovery Kits for COVID-19 Discharged Patients Seoul Metropolitan Government
2021 Seoul Public Health Forum - 'Citizen Vaccine
Research Institute' Seoul Public Health and Medical Foundation
Service Experience Design Seoul Suicide Prevention Center
Service Design Education for Young Designers
Seoul Design Foundation
Design Thinking Education for APO Member Countries Asian Productivity Organization
Workforce Development in AI Service Integration Fields Sungshin Women's University Convergence Division
Online Co-creation & Service Design Seminar
Korean Human-Computer Interaction Society
Special Lecture on Patient Experience
Seoul National University Hospital Gangnam Center
Enhancing Innovation Competence in Design-Led Social Enterprises Korea Design Promotion Institute
Policy Design for the 2030 Seoul Mental Health Comprehensive Plan Seoul Metropolitan Government
Design of Infection Management Guidelines for Seoul Funeral Homes Seoul Metropolitan Government
2020 Seoul Public Health Forum - 'Citizen Vaccine Research Institute' Seoul Public Health and Medical Foundation
Service Design for Promoting Health Care Services Seoul Metropolitan Government
Seminar on Customer Experience in Medical
Service Design Strategies Seoul National University Hospital Gangnam
Service Design Education for Seoul Health Centers Seoul Public Health and Medical Foundation
Ewha Woman's University (BFA Design)
Service Experience Design Certification
Hongik University (MFA Design)
Seoil University (BFA Design
Kookmin University (MA Architecture)
Kookmin University (BA Architecture)
Kyunghee University (BA Chinese Literature)
Hanguk University of Foreign Studies
(MA Program in Korean Language)
Korea National University of Arts (MFA Design)
University of the Philippines (BFA Visual Design)
Meong Hi Son,
Associate Professor
Pediatric • Virtual Hospital
Samsung Medical Center / Vice-Director, Digital Transformation Center
Meong Hi Son,
Associate Professor
Hyunjung Kim,
MD-PhD
Hospital Management
Sejong Chungnam National University
Hospital / Dermatologist
Hyunjung Kim,
MD-PhD
Tae Ho Kim, MD
Digital Health Service
Seoul Medical Center
/ Endocrinologist
Tae Ho Kim, MD
Sungil Choo, MD
Obstetrics & Gynecology
Hestia Women Clinic / MSO, CEO
Sungil Choo, MD
Ki Jeong Hong, MD
Emergency Medicine
Seoul National University Hospital
Ki Jeong Hong, MD
Atty. Tae Eon Koo
Healthcare Data Protection
Head of TMT Group
Law Firm LIN
Atty. Tae Eon Koo
Atty. Jeonghan Uhm
Healthcare Start-up IP
BLT Patent & Law Firm / Patent Attorney
Atty. Jeonghan Uhm
Oliver Kim, CPA
Healthcare Service Business
ZYMEDI / CFO
Oliver Kim, CPA
