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We understand by

Healthcare Consulting

We identify various problems existing in healthcare institutions and analyze them from the perspective of patients, caregivers, medical staff, and other stakeholders. These perspectives help us derive multifaceted solutions for problem-solving, such as space design, workflow processes, IT solutions, and communication among medical staff.

Healthcare Education

We provide patient experience service design education tailored for a diverse audience, including healthcare professionals and service planners. Our program aims to equip participants with the ability to address challenges in existing healthcare services. We foster independent problem-solving skills and empower healthcare professionals and planners in enhancing overall patient experiences.

AI-based Patient Feedback Analysis Solution

Our AI-based integrated dashboard enables real-time collection, analysis, and organization of hospital service feedback data from various formats and sources. 

Understand real patient needs, root causes, and trends to drive informed decision-making, streamline workflow of customer service team, and identify key areas for service experience improvement.


       TRY OUR SOLUTION
Collaborating globally with the goal of designing healthcare that prioritizes patients, caregivers, and medical professionals.


Annual VoCs
25,000+

We receive and analyze more than 25,000 VoC inputs from healthcare institutions, identifying patient challenges to provide innovative solutions

Annual Trainees 
2,000+

We conduct patient experience service design training for over 2,000 hospital professionals annually.

Medical Networks
34+

We partner with more than 30 major hospitals and healthcare service providers, sharing diverse case studies in patient experience service design.

Global Networks
23+

Drawing on our domestic project expertise, we engage in research with a global network across 23+ countries, including the United States, Europe, and Southeast Asia
Recent projects
Fixing Blood Test Delays: Where to Begin?
Project
Seoul St. Mary's Hospital Blood Collection Room
Categories
Consulting, Education
Be My Planet:
Fertility Care Center
Project
Sejong Chungnam National University Hospital Fertility Care Center
Categories
Branding & Identity, Consulting
Harmony in Care: Patient-Centric Outpatient Experience
Project
Bucheon St. Mary's Hospital Outpatient Department
Categories
Consulting, Education
Previous projects
2023

Research on Pediatric Emergency Communication Avatars Samsung Seoul 
Medical Center


Capstone - Digital Healthcare Service Design 

Samsung Advanced Institute for Health Sciences & Technology


Blood Collection Department Patient Service and Education Seoul St. Mary's Hospital


Outpatient Service Experience Design
Bucheon St. Mary's Hospital


Infertility Center Service Experience Design
Sejong Chungnam National University Hospital


Stakeholder Open Table Event for Smart Health City Korea Health Industry Development Institute 


Service Experience Design for Seoul Youth Music Center Seoul Metropolitan Government


Patient Experience Service Experience Design Seminar CHA Health Systems


Seminar on Healthcare Service Innovation in Morocco Korea International Cooperation Agency (KOICA)

2022

Service Experience Design Consulting
Seoul Women's Hospital