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haheho AI Healthcare Communication Ecosystem


The haheho AI Healthcare Communication Ecosystem leverages artificial intelligence to enhance communication, education, and patient care within the healthcare sector, driving continuous service improvement to empower  both patients and medical staff.


We understand by
Consulting
Service design consulting that enhances the hospital service experience for patients by addressing issues in the medical service delivery process.


Education
Training on communication methods between medical staff and service personnel within hospitals, as well as education on service experience design.


AI Solution
An AI-based healthcare communication solution developed based on haheho’s expertise in medical service design consulting and education

Globalization

Educational and consulting services for international hospitals aimed at providing high-quality service experiences and catering to foreign patients.
Collaborating globally with the goal of designing healthcare that prioritizes patients, caregivers, and medical professionals.


Annual VoCs
25,000+

We receive and analyze more than 25,000 VoC inputs from healthcare institutions, identifying patient challenges to provide innovative solutions

Annual Trainees 
2,000+

We conduct patient experience service design training for over 2,000 hospital professionals annually.

Medical Networks
34+

We partner with more than 30 major hospitals and healthcare service providers, sharing diverse case studies in patient experience service design.

Global Networks
23+

Drawing on our domestic project expertise, we engage in research with a global network across 23+ countries, including the United States, Europe, and Southeast Asia
haheho 
Members
CEO
Hansol Paeng
Korea National University of Arts / Interaction Design BFA
Aalto University / Masters in Business Administration
Current
Ewha Woman’s University / Adjunct professor
Global Service Design Network - Korea Chapter / Co-founder
Korea Service Design Council / Vice President
Korean Hospital Association / Service Design Education Advisory
Past
Korea National University of Arts / Adjunct professor
The Care Company / Care eXperience Team Leader (2019~2020)
Seoul Medical Center / Service Design Team Leader (2015~2019)
Cyphics Co., Ltd / Service Design Team Leader (2010~2015)
Continuum Innovation / Milan, Italy / Designer (2010)
SK Planet / Human Centered Innovation Team / Designer (2008)


Team Leader
Sukgoo Choi

University of Seoul (MA Architecture)

University of Seoul (BA Architecture)


Past

Seoul Health Foundation /
Service Design Team -  Senior Researcher 
Seoul Medical Center / Space Planning Specialist



Senior Service Designer
Sunmin Lee

Hongik University (MA Service Design)

Hongik University (BA Architecture)


Past

Seoul Health Foundation /
Service Design Team - Researcher
Seoul Medical Center / Design Planning Specialist

Service Designer - Co-creation
Sohyeong Jeong

Hongik University (MFA Design)

Seoil University (BFA Design)

Service Designer - Visual and Global Commuications
Regine

Korea National University of Arts 
(MFA Design)

University of the Philippines 
(BFA Visual Design)

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Service Designer - Contents
Aram

Kyunghee University (BA Chinese Literature)

Hanguk University of Foreign Studies
(MA Program in Korean Language)

Service Experience Designer
Eunji Kim

Sungshin Women's University 
(MS Future Convergence Technology)

Dong-A University (BFA Industrial Design)

Service Experience Designer

Seonkyeong Jeong

Hongik University 
(MFA Service Design)
Masan University (BS Dental Hygiene)

    Service Experience Designer
   Euijin Hwang

     Ewha Womans University 
     (MFA Service Design)

     Suwon University (BS Civil and 
     Environmental Engineering) 

haheho 
Advisory Board
Medical Professionals
Healthcare Business & Law
Healthcare Service Technology
haheho
Networks
Contact 
haheho


main@haheho.co.kr
070-7379-0518